Our return policy is built on transparency and global customer trust. Since we provide real stock, upfront product details, and verified support prior to shipping, we maintain an exceptionally reliable fulfillment rate.
If you receive a product that does not match your order due to our oversight, please contact our support immediately. We will initiate a direct return and fully cover return shipping charges regardless of your location.
All brand new products are covered by their respective manufacturer's warranty. Please keep your original packaging, receipts, and documentation to ease any future claims.
We accept return and refund requests within 30 days of package delivery for products that are brand new, unmounted, and completely unused in their original packaging.
Please review our return instructions below to ensure your request meets the necessary product safety, verification, and transport requirements.
Reach out via Email with your Order Number, a brief description of the issue, and an unedited unboxing video as valid proof.
Once approved, place all products back in their original undamaged boxes with all manuals and components intact. Pack securely in a sturdy outer shipping box.
Ship back to our store in Depok, Indonesia using a trusted courier (DHL, FedEx, JNE, or J&T) that provides valid tracking. Share the tracking code with our team.
If we sent the wrong product variation, an incomplete part, or a factory defect is verified — Playnation Hobby will bear 100% of return shipping fees for both domestic and international buyers.
If a return is initiated due to a change of mind or accidental wrong model selection, all return shipping expenses, customs clearance duties, and import taxes are fully covered by the buyer.
All products come with the warranty provided by the manufacturer. Terms vary between brands and items.
Retain all original packaging, receipts, and manufacturer documentation to ease any warranty claims directly with us or the manufacturer.
Once your returned package arrives at our warehouse, our team will verify the product's condition within 24 hours. Approved refunds are processed back to your original payment method (Credit Card, PayPal, or bank transfer) within 2–5 business days.