During high-volume periods or seasonal releases, processing may take up to 3 business days. If there is a major logistical delay concerning your specific order, our support team will notify you immediately via Email or WhatsApp.

We partner with major local courier networks, including JNE, J&T, Sicepat, and Paxel. Shipping rates are dynamically calculated at the checkout page based on the exact weight or volumetric dimensions of your package and your destination address.

Playnation Hobby proudly ships to hobbyists worldwide. International orders are handled through secure networks such as DHL Express, FedEx, or Registered EMS Post. Shipping rates and accessible delivery routes fluctuate based on global linehaul constraints and are auto-rendered during checkout.

Any import duties, customs clearance tariffs, value-added taxes (VAT), or localized brokerage fees imposed by your country of residence are **not included** in the item price or shipping checkout totals. These statutory charges are the absolute responsibility of the **buyer**.

We recommend contacting your regional customs authority to evaluate potential regulatory import fees before finalizing an international transaction. Playnation Hobby cannot legally manipulate item valuations on custom commercial invoices to bypass local cross-border taxes.

Once your parcel is handed over to our courier partner, an automated shipment confirmation featuring a unique Tracking Number / Airway Bill (AWB) will be triggered to your registered email account.

You can track the live progress of your delivery directly through the official tracking gateway of the assigned shipping carrier. Please allow up to 24 hours for the carrier system to refresh and reflect active logistics event logs.

Playnation Hobby wraps all mechanical components and high-end RC devices in multi-layered protective bubbles and durable outer packaging. However, we are not directly liable for unforeseen transit handling accidents, delivery failures, or severe weather disruptions caused exclusively by the carrier networks.

If your package arrives physically compromised or tracking status halts indefinitely, please retain all original packaging materials and contact our customer desk immediately at: