Terms & Conditions
These Terms and Conditions tell you what you can and cannot do on our platform. You may have additional rights granted by law — these Terms do not affect those consumer rights in any way.
When you place an order you are expressing your intent to purchase from us and giving us permission to use your details to fulfil that order. We will not use your details for any other purpose without your consent. You may write to us at any time to request deletion of your data.
Your order is not confirmed until we formally accept it — that is when a binding agreement is formed. Ownership of goods transfers to you only upon receipt of full payment. Prices and promotions are subject to change, and we will always notify you of any stock availability issues.
If you experience any difficulty completing a purchase on our website, please contact us and we will be happy to assist.
We accept payment via bank transfer through the following services:
- 01Western Union, MoneyGram, Wise, Xoom, PayPal, or equivalent transfer services.
- 02After paying online, please complete and submit the payment confirmation form.
- 03Orders will not be dispatched until the payment confirmation form is received.
- 04Same-day dispatch is available when the form is received on that day.
- 05For payment enquiries, contact order@playnationhobby.com.
We accept the following currencies:
PayPal payments may take 22–25 days for delivery. Bank transfer orders are dispatched within 7 days.
All payments must be made via bank transfer. Proof of payment or a confirmation copy must be submitted within 3 days — otherwise your order will be cancelled.
Satisfaction guarantee
If you are not happy with what you received, we will issue a full refund.
Delivery promise
We are committed to delivering your order as agreed.
Damaged goods
If your order arrives damaged, we will refund or replace it at no extra cost to you.
Bank transfers must be made using one of the approved methods listed above. We recommend using our website to complete payment, as it provides a secure and traceable process. If you need assistance at any stage, please reach out to us.
- Use our website for the safest payment experience.
- Contact order@playnationhobby.com if you need help.
We aim to dispatch your order within 6–9 working days. We are unable to guarantee a specific delivery date. Please note that dispatch only begins once payment has been received and confirmed.
Customer satisfaction is our priority. If something has not gone as expected, please get in touch and we will do our best to resolve it promptly.
Response within 1 day
We reply to all complaints and enquiries within one business day.
